Dr. Prathamesh Vivek Kittur
Assistant ProfessorTeaching & Research Interests
Teaching Interests
- Industrial & Services Marketing
- Sales & Distribution Management
- Services Marketing
- Marketing Analytics
- CRM
Research Interests
- B2B Marketing
- Customer Relationship Management
- Service Failure & Recovery
- Tourism & Hospitality Strategy
- Sales in Multichannel Management
Academic Experience
- Assistant Professor, International Management Institute, New Delhi (April 2023 – Aug 2023).
- Assistant Professor, Jaipuria Institute of Management, Noida (July 2022 – April 2023).
- Engineer, Global Support CMT at Netafim Global (December 2015- June 2017).
Consulting Areas
- Go-to-market strategy for industrial and B2B firms
- Customer experience enhancement and value proposition design
- Data-driven decision making for Marketing and Sales
- Market feasibility and pricing analytics
Projects
- Research-based Industrial Consultancy, Sponsor – Name Undisclosed. Market Analysis for Premium Cinnamon in India. Project Value – INR 11.85 Lakhs.
- Enhancing Q-commerce delivery agents' Wellness, Performance, and Retention through AI-driven Chatbot nudging, Sponsor – ICSR, INR 38.36 Lakhs.
- Research-based Industrial Consultancy, Sponsor – Fedex Corporate Services, Model building for Customer Emotion & Satisfaction Tracker for Logistics Services, INR 8 Lakhs.
- Research-based Industrial Consultancy, Sponsor – Name Undisclosed. Marketing and Sales Research for Foundry Software, INR 11.16 Lakh.
- Tamilnadu Vision 2047, Sponsor- Tamil Nadu Government, INR 20 Lakh.
- Leveraging service recovery strategy for service failures caused by the actual service provider, Sponsor – ICSR, INR 5 Lakhs.
Research Group
Keziah Angel D’Lima
Keziah D’lima specializes in Business-to-Business (B2B) Marketing, with a particular focus on perceived risk in buyer–seller dyadic relationships. She holds a Master’s degree in Commerce from Goa University and has qualified both the UGC-NET '21, securing an All India Rank (AIR) of 317, and the MH-SET '21. Her research has been presented at noteworthy academic conferences including the International Conference for Management Research (ICMR), IIT Madras '23, and the India Strategy Conference (ISC) jointly organized by IIM Bangalore, IIM Ahmedabad, ISB, and CII '23, where her work was recognized among the top 20% of accepted submissions.
Eldho Babu
Eldho Babu focuses in Quick Commerce, particularly in influencing tipping behavior and supporting effective service recovery. He holds a master’s degree in commerce from Loyola College, Chennai, and has cleared the UGC NET. His research has been published in Global Business Review, Journal of Enabling Technologies, and Tourism: An International Interdisciplinary Journal. He also serves as a peer reviewer for journals including Journal of Consumer Behaviour, Journal of Retailing and Consumer Services, Journal of Promotion Management, Young Consumers, and Tourism Review.
B Kalaiarasi
Kalaiarasi B is a full-time Ph.D. scholar at the Department of Management Studies, Indian Institute of Technology Madras. She holds a Bachelor’s degree in civil Engineering (B.E.) and a Master of Business Administration (MBA) in HR and Marketing. She brings over six years of industry experience across diverse roles in resource management, sales, and business strategy. Her professional background demonstrates expertise in talent development, strategic planning, and data-driven decision-making, contributing to organizational growth and innovation. She has qualified the UGC-NET examination. Her current research focuses on B2B Marketing, exploring ethics in reshaping business-to-business relationships, customer engagement, and marketing strategies in the modern industrial context.
Uddipta Das
Uddipta Das is an analytically driven and socially aware professional with a keen interest in the intersection of technology, business, and societal impact. He actively engages in emerging topics such as AI, and digital transformation, offering thoughtful perspectives on their long-term implications. He completed his MBA in Data Science and Artificial Intelligence from the Indian Institute of Technology, Mandi, and is currently pursuing a PhD in Marketing & Analytics at the Indian Institute of Technology, Madras, focusing on B2B services.
Academic Experience
- Assistant Professor, International Management Institute, New Delhi (April 2023 – Aug 2023).
- Assistant Professor, Jaipuria Institute of Management, Noida (July 2022 – April 2023).
- Engineer, Global Support CMT at Netafim Global (December 2015- June 2017).
Recent Publications
- Kittur, P. V., Goswami, R., & Chatterjee, S. (2026). Service recovery strategy in platform economy: a moderated-moderation model with compensation, punishment and aggregator’s effort. European Journal of Marketing, 60(1), 297-335. [ABS 3, ABDC A*, Q1]
- Kittur, P., & Agarwal, S. (2024). Cultural bridges in Business: Critical review and future directions in cross-cultural B2B relationships. Journal of Business Research. [ABS 3, ABDC A, Q1]
- Kittur, P. and Chatterjee, S. (2023). Role of B2B reliance and brand image in reducing risk perceptions: a serial mediation model. European Journal of Marketing. [ABS 3, ABDC A*, Q1]
- Kittur, P., Chatterjee, S. and Upadhyay, A. (2023). Antecedents and consequences of reliance in the context of B2B brand image. Journal of Business & Industrial Marketing. [ABS 2, ABDC A, Q1]
- Chatterjee, S., Kittur, P., et al. (2023). What Makes Customers of Airport Lounges Satisfied and More? Impact of Culture and Travel Class. Journal of Air Transport Management. [ABS 1, ABDC B, Q1]
- Kittur, P., Chatterjee, S. and Upadhyay, A. (2022), "Mapping the intellectual structure of business-to-business loyalty literature: a bibliometric analysis approach", Journal of Business & Industrial Marketing, Vol. 37 No. 5, pp. 1091-1110. (ABS 2, ABDC A, Q1)
- • Kittur, P. and Chatterjee, S. (2021), "Goods and services related brand image and B2B customer loyalty: effects of construal level", Journal of Business & Industrial Marketing, Journal of Business & Industrial Marketing, Vol. 36 No. 1, pp. 17-30. (ABS 2, ABDC A, Q1)
Research in Progress
- Drivers of satisfaction and recommendation intention in B2B using user-generated content (UGC)
- Exploring risk relievers of B2B perceived risk
- Nudging in Q-commerce service recovery
- Benefits of Augmented Reality / Virtual Reality in B2B Context
- Service recovery strategies for failures caused by actual providers
- Drivers of informal cross-cultural B2B relationships
Conference Papers
- Kittur, P., Goswami. R and Chatterjee, S. (2024), Service recovery in aggregator business: moderated-moderation model, British Academy of Management Conference, University of Kent, United Kingdom
- Kittur, P., Goswami. R and Chatterjee, S. (2024), Service recovery in aggregator business: moderated-moderation model, ANZMAC, Hobart, Tasmania, Australia
- Kittur, P., and Chatterjee, S., (2021), Effects of perceived risk in trust-reliance-B2B brand image relationships and the influence of COVID-19; ISBM, Penn State University, U.S.A
- Kittur, P., and Chatterjee, S., (2021), Role of perceived risk in trust-reliance-B2B brand image relationships and the influence of COVID-19; CERE, IIM Indore, India
- Kittur, P., and Chatterjee, S., (2019), Goods and services related brand image and B2B customer loyalty: Effects of Construal Level; ISDSI, IIM Sambalpur, India