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Dr. Vaibhav Chawla |
Academic Background
- FPM, IIM Kozhikode, India
Areas of Interest
- Customer recovery over social media
- Product returns in E-tailing
- Service recovery in B2C and B2B contexts
- Chatbots and custome service
- Social media usage in selling
- Positive psychology concepts (such as mindfulness, spirituality, ego etc.) in selling.
- Mindfulness & Sales Call Reluctance
Selected Journal Publications
- Chawla, Vaibhav and Guda, Sridhar (2017), 'Salesperson's Spirituality: Impact on Customer Orientation and Adaptability', Marketing Intelligence & Planning, Vol. 35, Issue 3, pp. 408-424. Emerald Publishers.
- Chawla Vaibhav (2016), ‘Workplace Spirituality Based Governance in Sales Organizations: The Impact on Customer Orientation and Salesperson Performance’ Journal of Business & Industrial Marketing, Vol. 31, Issue 5, pp. 498-506. Emerald Publishers.
- Chawla, Vaibhav (2014), ‘The Effect of Workplace Spirituality on Salespeople’s Organizational Deviant Behaviors: Research Propositions and Practical Implications’, Journal of Business & Industrial Marketing, Vol. 29, Issue 3, pp. 199-208. Emerald Publishers.
- Chawla, Vaibhav and Guda, Sridhar (2013), ‘Workplace Spirituality as a Precursor to Relationship Oriented Selling Characteristics’, Journal of Business Ethics, Vol. 115, Issue 1, pp. 63-73. Springer Publications.
- Chawla, Vaibhav and Guda, Sridhar (2010), ‘Individual Spirituality at Work and its Link with Job Satisfaction, Propensity to Leave and Job Commitment: An Exploratory Study among Sales professionals’, Journal of Human Values, Vol. 16, Issue 2, pp. 157-167. SAGE Publications.
Case studies and Teaching note
- Guda, Sridhar, Mallesham, Chintakindi, Lyngdoh, Teidor, and Chawla, Vaibhav (2016), 'AASU Mallesham: Scaling Blues', ET Cases - Times of India.
- Guda, Sridhar, Mallesham, Chintakindi, Lyngdoh, Teidor, and Chawla, Vaibhav (2016), 'AASU Mallesham: Scaling Blues - Teaching Note', ET Cases - Times of India.
- Guda, Sridhar, Chawla, Vaibhav and Singh, Deep (2013), ‘Candy and Chocolate India (CCI): Last Mile Distribution’, Globalens Publishing – a division of the William Davidson Institute (WDI) at the University of Michigan.
- Guda, Sridhar, Chawla, Vaibhav and Singh, Deep (2013), ‘Candy and Chocolate India (CCI): Last Mile Distribution – Teaching Note’, Globalens Publishing – a division of the William Davidson Institute (WDI) at the University of Michigan.
Conferences
- Chawla, Vaibhav (2011), ‘Indian Ethos in Management and Western Concept of Workplace Spirituality’, Presented at 71st Academy of Management Annual Meeting in San Antonio, Texas, USA, August 12-16.
- Chawla, Vaibhav and Guda, Sridhar (2011), ‘Individual Spirituality at Work and its Link with Relational Selling Characteristics: A Study among Front-line Salespersons’, Selected for Presentation at 2nd Biennial Academy of Marketing Science (AMS) and World Marketing Congress Doctoral Consortium, Reims, France, July 19-23. (Did not attend)
- Chawla, Vaibhav (2011), ‘Individual Spirituality at Work and its Link with Relational Selling Characteristics: A Study among Front-line Salespersons’, Presented at 4th IIM Ahmedabad Doctoral Consortium, January 3-4, IIM Ahmedabad.
- Chawla, Vaibhav and Guda, Sridhar (2009), ‘Workplace Spirituality and Salesperson Outcomes’ in Proceedings of 7th AIMS International Conference on Management, December 20-23, IIM Bangalore.
Awards and Honors
- Winner of the “MOST PROMISING DISSERTATION AWARD” for Management, Spirituality and Religion Division at 71st Annual Academy of Management Meeting in San Antonio, Texas, USA, August 12-16, 2011.
- Selected for Doctoral Travel Fellowship, Academy of Marketing Science (AMS), 2nd Biennial AMS Doctoral Consortium held in conjunction with World Marketing Congress, Reims, France, July, 2011. (Could not attend)
- Best Proposal Award in Early Proposal Tracks, IIM Ahmedabad, 4th IIM A Doctoral Consortium, Ahmedabad, January, 2011.
Experience
- Assistant Professor at IFMR Business School, Chennai from April 2013 – Sept., 2015
- Senior Faculty Associate at IFMR Business School, Chennai from Nov., 2012 – March, 2013